Guidance and resources

Your quick reference guide to useful resources to help manage your workload and avoid unsafe situations for both practitioners and patients.

This supports practices in developing risk mitigation measures, responding to incidents and taking the appropriate steps following an incident.

Dealing with a complainant can be challenging enough, but it can become even more so when the complainant becomes vexatious.

On Mental Health Awareness Week, we asked a London GP to talk about how their mental health is affected by the job.

The GP Support team is here to help and support you through challenging times. These are their expectations how collaboration will work to achieve the best possible outcome.

MDOs still provide cover for regulatory, legal and performance management issues not covered by the Clinical Negligence Scheme for General Practice (CNSGP).

Practices can often feel under pressure to take robust steps to verify patients' addresses and identities. We and organisations such as Doctors of the World UK can support practices with registering undocumented patients.

When records might need to be amended There are reasons why a patient’s medical record may need amending. There are reasons why a patient’s medical record may need amending. The information is wrong. The patient is requesting certain details in the record to be removed. There is a difference between the ‘facts’ and ‘opinions’. Retrospectively […]

The pandemic’s impact on patients and workforce in general practice has been far less visible than that on hospitals.

As part of the GP contract update (The National Health Service (General Medical Services Contracts and Personal Medical Services Agreements) (Amendment) (No. 2) Regulations 2021 (legislation.gov.uk)) from October 2021, GPs became required to action requests from patients regarding Medical Exemption Certificates for Covid vaccination and testing. Read our guidance here.

Since December 2021 a new national firearms licensing process has replaced the process locally agreed between LMCs and the Metropolitan Police in London.

Confidentiality is central to medical care. Patients have a right to expect that the information they provide during a consultation is retained confidentially and not shared with other parties. However, there are situations in which confidentiality can be breached with legitimate justification. The GMC provides detailed guidance on this matter in their document ‘Confidentiality’. In […]