Guidance and resources

Learn how to safely manage workload for the benefit of patients, yourself and your practice team, while working within the requirements of your contract.

Your quick reference guide to useful resources to help manage your workload and avoid unsafe situations for both practitioners and patients.

This supports practices in developing risk mitigation measures, responding to incidents and taking the appropriate steps following an incident.

Our new video explains how patients and GPs want the same things, but outside pressures get in the way.

Our video explains to patients the best options for getting care, including self-care and pharmacies.

Since 31 October 2023 all practices have been contractually obliged to provide access to prospective entries for all patients.

Our A4 posters are for displaying to patients, providing statistics on increasing appointments being offered by local GPs and the challenges they face with a shrinking workforce.

Our video is for displaying to patients either via practice screens or websites, providing statistics on increasing appointments being offered by GP practices across London and the challenges they face with a shrinking workforce.

Recently qualified LMC members give their advice to GPs joining the profession after qualifying in August.

This guidance relates to requests made by a family member, friend, partner etc for a copy of a deceased patient's medical record or part of it.

This letter covers referrals rejected by hospitals where the GP has provided all necessary information, but has not filled out the trust's proforma.

This letter explains that due to extreme workload pressures and demand, practices have no capacity for non-contractual tasks which sit outside of the ‘core’ GP contract.