Guidance and resources

Learn how to safely manage workload for the benefit of patients, yourself and your practice team, while working within the requirements of your contract.

Your quick reference guide to useful resources to help manage your workload and avoid unsafe situations for both practitioners and patients.

This supports practices in developing risk mitigation measures, responding to incidents and taking the appropriate steps following an incident.

Registered managers guidance will be available soon. Helpful documents and links Complying with the regulations The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 The Health and Social Care Act 2008 (Regulated Activities) (Amendment) Regulations 2015 Disclosure and Barring Service check guidance Guide to the application process for new registered managers

Download the LMC presentation on hot topics for the CQC inspection here. Download the LMC presentation on CQC inspection changes for 2019 here.

Download the LMC presentation on preparing for your 30 minute CQC presentation here. Helpful documents and links CQC ‘Nigel’s Surgery – full list of tips and mythbusters by issue number (June 2018) How CQC monitors, inspects and regulates NHS GP practices (March 2018) What CQC is looking for in relation to safeguarding – common themes […]

Download the LMC presentation on the fit person interview here. Helpful documents and links The Care Quality Commission (Registration) Regulations 2009 Guide to the application process for new registered managers HSCA 2008 (Regulated Activities) Regulations 2014, Regulation 4 The Health and Social Care Act 2008 The Health and Social Care Act 2008 (regulated Activities) Regulations […]

This template letter explains that a GP note is not required to administer over-the-counter medications to children in a school setting.

The NHS Standard Contract instructs hospitals to rebook patients who miss appointments rather than automatically discharge them to their GP.

This template response can be sent to an employer who is asking the patient to get a note to explain there is no legal basis for their request.

This letter covers absences of fewer than 7 days, long-term illness, recurrent short-term illness and missed exams/impaired performance.

The BMA has provided new guidance to GPs regarding requests from the Police to access patient medical records. The letter initially describes the circumstances in which the Police can request voluntary disclosure of a patient’s records, under Section 29 of the Data Protection Act. However, GPs should not disclose such information unless the patient has […]