Job description
We are looking for individuals who can demonstrate attention to detail to join our Referrals Management Team. You will ensure that the flow of referrals and reports flowing in and out of Nexus is maintained to a high standard. You will also support us in maintaining positive and effective information sharing across Nexus, and ensure patients are informed of outcomes as directed by our clinical team.
CONTRACT
1 year Fixed Term
LOCATION
Aylesbury Medical Centre, but the post holder may be required to work at any of Nexus locations.
JOB PURPOSE
Ensure that the flow of referrals and reports coming in and out of Nexus is maintained to a high standard
Ensure that patients are informed of outcomes as directed by our clinical team
To support positive communication and effective information sharing across Nexus.
MAIN DUTIES
RESPONSIBILITIES
To ensure that referrals received are processed in a timely manner according to the training given and within the appropriate time scale.
Provide support to patients, practice staff and hospital/community trusts regarding referrals.
To gain and utilise good knowledge of referral pathways
Process requests for reports and/or copies of medical records
To ensure that referrals received are processed in a timely manner and in accordance with the designated pathways, practice policies and processes within the appropriate timescales.
To ensure that the information provided in the referral letter is accurately entered into the clinical system, with all attachments saved correctly.
To ensure that all processed referrals are sent to the destination specified by the clinician using approved methods; either via the NHS e-referral service, Choose and Book or Using NHSmail.
Process all referrals following the strict guidelines, pathways and checklists provided
Manage assigned e-RS GP worklists to ensure that rejected referrals are dealt with in a timely manner.
Check referrals meet the criteria of the providers.
To achieve and maintain daily performance targets for processing referrals
To ensure all referrals and patient contacts are accurately recorded on the Nexus clinical system
To address any electronic issues that may need resolving to assist the hospital with the referral
Ensure deadlines are met and take appropriate action to make sure referrals are completed within a given timescale. Escalate to your line manager where there are risks of non-delivery.
To assist with any patient queries and arrange referrals
Assist patients with enquiries regarding their e-Referral booking.
Deal proficiently and effectively with telephone calls, ensuring patients, Nexus team and key stakeholders are dealt with in a professional manner.
Managing and responding to all email requests in a timely manner.
To prepare reports for insurance providers and solicitors adhering to the current Nexus policy
To provide copies of medical records adhering to the current Nexus policy
Work closely with Cluster Administrators in relation to medical reports and copies of medical records.
Handle calls in respect of e-Referral. Be able to understand and explain the e-Referral process and be able to identify the patient referral using the appropriate system
To deal with queries associated with the role
Undertake other administrative tasks within the role if required
Person Specification:
ESSENTIAL
Minimum 3 GCSE grade A –C (or equivalent) to include English Language, or relevant experience
Background of working in a Health Care setting
Attention to detail
Time Management
Reliable
Organised and effective time management
Punctual
Knowledge of Medical Terminology
Good working knowledge of IT systems
Working knowledge of Emis or other medical Database system
Communication and relationship skills
Confident and accurate keyboard skills
Adherence to confidentiality rules
Accurate spelling
DESIRABLE
IT proficient
Emis trained
Medical Terminology trained
Experience of working in the NHS and primary care.
Experience of summarising medical records
Able to provide support and cross cover at all levels
Job Types: Full-time, Fixed term contract
Contract length: 12 months
Pay: £24,324.70 per year
Benefits:
Company pension
Cycle to work scheme
Schedule:
Monday to Friday