We are advertising on behalf of our GP practices for this position.
To manage and coordinate all aspects of practice functionality motivating and managing staff, optimizing efficiency , assisting with financial performance and ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment.
Through innovative ways of working, lead the team in promoting quality patient services, continuous improvement, collaborative working, service delivery, learning and development and ensure the practice complies with CQC regulations.
Main duties of the job
Human Resources
Payroll and Pension
Incident Registers
Premises
Health and Safety
Governance
CQC
About us
The Old Court House Surgery is a well-established GP practice with nearly 13,500 patients located in the heart of Sutton and is part of Central Suttons Primary Care Network.
The Old Court House building hosts an ultra-modern working environment and a workforce of 40+ employees including ARRS roles.
We are recruiting for an exciting new role of Practice Manager to join the existing team. Previous practice management experience, leadership skills, a sound knowledge and demonstrable competency in all aspects of management, including; Practice Operations, HR, IT & Health and Safety are essential.
We are a 5 Partner PMS Practice with a team of skilled and knowledgeable Nurses, HCA’s, Phlebotomist, Pharmacist and experienced Administrative and Reception Teams
The Practice uses the EMIS web, Docman and Ardens Manager.
The successful candidate will be entitled to 6 weeks paid annual leave and will be able to enrol in the NHS pension scheme.
Job responsibilities
Main duties
Overseeing the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities.
Functional management of all non-clinical and administrative staff.
Direct line management of the following staff: Reception Manager and Reception team, Admin team and have oversight of the management of the ARRS team.
Managing the recruitment and retention of staff; develop, implement and embed an effective succession plan.
Establishing, reviewing and regularly updating job descriptions and person specifications. Ensuring all staff are legally and gainfully employed.
Developing, implementing and embedding an effective staff appraisal process.
Implementing effective systems for the resolution of disciplinary and grievance issues.
Maintaining an effective overview of and ensuring compliance with HR legislation.
Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively.
Developing, implementing and embedding an efficient business resilience plan.
Managing contracts for services i.e., cleaning, gardening, window cleaning etc.
Managing the procurement of practice equipment, supplies and services.
Coordinating the reviewing and updating of all practice policies and procedures.
Leading change and continuous improvement initiatives; coordinating all projects within the practice.
Coordinating and leading the compilation of practice reports and the practice development plan (PDP).
Supporting the team to reach QOF targets.
Adopting a strategic approach to the management of all patient services matters.
Developing, implementing and embedding an effective communication strategy (internal and external).
Ensuring the practice maintains compliance with its NHS contractual obligations.
Actively encouraging and promoting the use of patient online services.
Publishing communications for internal and external use such as a practice newsletter on a quarterly basis.
Liaising at external meetings as required- ie Monthly Practice Managers Forum.
Effectively managing/supporting the management of all complaints in line with current legislation and guidance.
The management of the premises, including health and safety aspects such as risk assessments and mandatory training.
Managing the practice IT system, delegating staff to act as administrators.
Ensuring compliance with IT security and IG.
Coordinating the practice diary, ensuring meetings are scheduled appropriately.
Deputize for the partners at internal and external meetings.
Act as the primary point of contact for NHS(E), CCG, community services, suppliers and other external stakeholders.
This job description reflects the current situation. It is subject to review and updating in the light of changing service needs. Details may be changed in consultation with the role holder and/or reviewed at their annual appraisal.
Job descriptions are not designed to be all-inclusive although they will, as far as practicable, be a reasonably accurate and understandable specification of duties. The nature of the organisation demands a flexible approach in order to provide efficient and modern services to our patients. This job description may be amended by the Practice and the post holder may be required to carry out additional or other duties as may be reasonably required.
Person Specification
Experience – Essential
Experience of working in a management role in a healthcare setting
Experience of managing multidisciplinary teams
Experience of performance management including appraisal writing, staff development and disciplinary procedures
Financial management experience
Experience of successfully developing and implementing projects
Strong IT knowledge and experience of trouble shooting
Excellent communication skills (written, oral and presenting)
Confident and assertive
Excellent leadership skills
Ability to develop, implement and embed policy and procedure
Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions
Effective time management (planning and organizing)
Ability to exploit and negotiate opportunities to enhance service delivery
Ability to work in a busy environment and to prioritize, delegate and work to tight deadlines
Adaptable and flexible to a rapidly changing environment, diplomatic and calm in stressful situations
Flexibility of working hours and able to respond to the needs of the business
Experience of primary care systems incl EMIS web, Docman, Ardens, GPTeamnet, PCSE and CQRS
Experience – Desirable
General Practice Management: 3-5 years (preferred)
Qualifications – Essential
GCSE- Grade A to C in Maths and English
Management qualification – AMSPAR or ILM Level 5 in Leadership
Evidence of continued professional development
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.