Job Title: Access Hub Coordinator
Salary: £12.44 per hour- your salary will increase to £13.00 after 6 months probation
Contract type: Fixed term contract
Location: 3 Sir John Kirk Close Surgery, London SE5 0BB
We are currently looking for individuals to join our team as Nexus Access Hub Coordinators based at one of our General Practice Surgeries and work across the Nexus Health Group.
Benefits of working with Nexus
Ø 25 days A/L + Bank Holiday rising to 27 days after 5 years’ service with Nexus
Ø NHS Pension
Ø Parking at some sites available
Ø Cycle to work scheme with dedicated provider
Ø Eye test voucher scheme with dedicated provider
Ø Access to an independent 24-hour confidential help-line, staffed by advisors, who are trained to listen and respond to a range of problems, including financial, life coaching, counselling, legal advice and many more range of various support.
Ø Covid safe practices
Job Description:
Access hub duties
Answers the telephones in a prompt and courteous manner
Addressing patients with respect and dignity
To respond to patient requests for appointments and book with the most appropriate member of the clinical team
To signpost patients where appropriate (in line with the training and guidance already received)
Takes and records accurate messages and passes on to relevant people.
Keeps the appointment book up to date and operates the appointment system as directed. Responds appropriately to patients with specific accessibility needs
Liaise with outside organisations.
Arrange ambulance transport to hospitals
Arrange interpreters, as required
Direct patients wishing to make a complaint to the appropriate practice procedure.
Reviews all incoming econsults in line with the Nexus Ehub Policy and make flow decision for booking into ehub appointment or an administrative outcome
Admin duties
Participate in quality improvement work as required
Ensure all information for patients is recorded accurately and effectively
Participate in data collection for audit work when required
Participate in any project or audit that the practice may do from time to 2
General duties
Watches for and reports to the Health and safety representative matters affecting safety and security in accordance with the Practice Health and Safety Policy
. To ensure that all our patients are treated with respect, courtesy and dignity at all times.
Person Specification
ESSENTIAL
GCSE or NVQ Level 2 or equivalent experience.
Computer literate, including MS word, excel, PowerPoint and Outlook
Ability to follow practice policies and procedures and ensure that patient paperwork is accurate and prepared in a timely manner to facilitate the smooth running of the practice and delivery of high quality patient care
Provide information and advice to patients and support colleagues who need help with practice based tasks in line with established policies and procedures
Support practice performance by monitoring stock levels and informing line manger when need to order more stock/ items are reaching their end of use date.
Experience of providing support to patients and work colleagues
Ability to work on own initiative and as part of a team to ensure the smooth running of the reception area HR in line with established policies and procedures
Experience of working a with patients and multi-disciplinary staff , ideally within a health care setting
Ability to follow set work programmes to support practice performance e.g. run searches and recall programmes to meet public health targets
Experience of managing communication with the public and work colleagues and ability to communicate appropriately at all times ,both verbally and in written communications
Ability to meet daily deadlines and prioritize conflicting workload demands to meet patient needs
Job Types: Part-time, Fixed term contract
Pay: £12.44 per hour
Expected hours: 25 per week
Benefits:
Company pension
Cycle to work scheme
Schedule:
Monday to Friday
Work Location: In person
Application deadline: 02/12/2024