Access Hub Coordinator

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Job description
Job Title: Access Hub Coordinator

Salary: £12.44 per hour- your salary will increase to £13.00 after 6 months probation

Contract type: FTC 1 year

Location: 3 Sir John Kirk Close Surgery, London SE5 0BB

We are currently looking for individuals to join our team as Nexus Access Hub Coordinators based at one of our General Practice Surgeries and work across the Nexus Health Group.

We currently have a full time(37.5 hrs per week) and part time opportunities(20hrs per week)

Benefits of working with Nexus

  • 25 days A/L + Bank Holiday rising to 27 days after 5 years’ service with Nexus
  • NHS Pension
  • Parking at some sites available
  • Cycle to work scheme with dedicated provider
  • Eye test voucher scheme with dedicated provider
  • Access to an independent 24-hour confidential help-line, staffed by advisors, who are trained to listen and respond to a range of problems, including financial, life coaching, counselling, legal advice and many more range of various support.

Ø Covid safe practices

Job Description:

  • Access hub duties
  • Answers the telephones in a prompt and courteous manner
  • Addressing patients with respect and dignity
  • To respond to patient requests for appointments and book with the most appropriate member of the clinical team
  • To signpost patients where appropriate (in line with the training and guidance already received)
  • Takes and records accurate messages and passes on to relevant people.
  • Keeps the appointment book up to date and operates the appointment system as directed.  Responds appropriately to patients with specific accessibility needs
  • Liaise with outside organisations.
  • Arrange ambulance transport to hospitals
  • Arrange interpreters, as required
  • Direct patients wishing to make a complaint to the appropriate practice procedure.
  • Reviews all incoming econsults in line with the Nexus Ehub Policy and make flow decision for booking into ehub appointment or an administrative outcome

Admin duties

  • Participate in quality improvement work as required
  • Ensure all information for patients is recorded accurately and effectively
  • Participate in data collection for audit work when required
  • Participate in any project or audit that the practice may do from time to time

General duties

  • Watches for and reports to the Health and safety representative matters affecting safety and security in accordance with the Practice Health and Safety Policy
  • To ensure that all our patients are treated with respect, courtesy and dignity at all times.

Person Specification

ESSENTIAL

GCSE or NVQ Level 2 or equivalent experience.

Computer literate, including MS word, excel, PowerPoint and Outlook

Ability to follow practice policies and procedures and ensure that patient paperwork is accurate and prepared in a timely manner to facilitate the smooth running of the practice and delivery of high quality patient care

Provide information and advice to patients and support colleagues who need help with practice based tasks in line with established policies and procedures

Support practice performance by monitoring stock levels and informing line manger when need to order more stock/ items are reaching their end of use date.

Experience of providing support to patients and work colleagues

Ability to work on own initiative and as part of a team to ensure the smooth running of the reception area HR in line with established policies and procedures

Experience of working a with patients and multi-disciplinary staff , ideally within a health care setting

Ability to follow set work programmes to support practice performance e.g. run searches and recall programmes to meet public health targets

Experience of managing communication with the public and work colleagues and ability to communicate appropriately at all times ,both verbally and in written communications

Ability to meet daily deadlines and prioritize conflicting workload demands to meet patient needs

Job Types: Full-time, Part-time, Fixed term contract

Pay: £12.44 per hour

Expected hours: 37.5 per week

Benefits:

Company pension
Cycle to work scheme
Schedule:

Day shift
Monday to Friday
Work Location: In person

Application deadline: 11/10/2024