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Contacting patients with BT phone lines and ‘Call Protect’

Patients with a BT landline may be knowingly or unknowingly opted into a service called ‘Call Protect’ which prevents some practice phone systems calling them properly. Affected practices will find that calls to patients using call protect are not accepted and the caller is asked to leave a message on the 1572 system. Patients may […]

NHS delivery plan for tackling the Covid-19 backlog of care

The long-awaited NHS elective recovery plan was published in full earlier this month and sets out plans to tackle England’s elective care backlog over the next three years. The plan sets out aspirations to restore standard operating conditions and reduce staff absences, subject to ongoing progress in managing the pandemic. Whilst the plan is national, local […]

UCLH positive response to reducing inappropriate transfers of activity

Leaders from University College London Hospitals Foundation Trust have written to consultants and GPs following representation from LMCs. Their letter includes this advice: “Please actively have conversations with patients in order to maintain public confidence in primary care. There are other practical ways UCLH can help too, including supporting our teams to organise tests in […]

Mayor’s research – registering patients without proof of address or ID

The Greater London Authority, on behalf of the Mayor of London, is urgently seeking participants for research into barriers faced by GP surgeries when registering new patients without proof of ID or address. The purpose of the project is to make the registering of patients easier by identifying gaps and increasing support to practices, acknowledging […]

December 2021 workforce survey results

Thank you for taking the time to complete our December 2021 workforce survey at time when practice teams were so overstretched. We had 327 responses from 277 individual member practices, of Londonwide LMCs’ 1,152 member practices that were invited to participate in the research, this represents a response rate of 24%. Other headline figures include: Almost […]

General practice issues in Parliament – February 2022

For our February 2022 newsletter we round up recent activity happening in Westminster that affects general practice. Local councillors on Integrated Care Boards On the 9 February, Lord Kamall, Parliamentary Under Secretary of State at the Department of Health and Social Care, announced that councillors will be allowed to sit on integrated care boards (ICBs). Lord […]

5–11-year-old Covid-19 vaccination

NHS England has confirmed the eligibility of this new cohort, saying that they expect community pharmacy to lead on vaccinating them. 5–11-year-olds will receive reduced 0.2ml/10 mcg doses of the Pfizer vaccine, administered at least 12 weeks apart. The following guidance has been issued: Updated JCVI advice for vaccinating 5 to 11-year-olds COVID-19 vaccination: vaccine […]