Guidance and resources

Your quick reference guide to useful resources to help manage your workload and avoid unsafe situations for both practitioners and patients.

This supports practices in developing risk mitigation measures, responding to incidents and taking the appropriate steps following an incident.

Dealing with a complainant can be challenging enough, but it can become even more so when the complainant becomes vexatious.

Government agencies and representative bodies are providing advice on coronavirus via some regularly updated webpages. We suggest you bookmark these pages and check them frequently. All links are best viewed in Chrome. We have withdrawn and archived our Living Guide and Vaccine Guide documents, including the accompanying microsite. We feel our resources are now better directed to supporting London […]

CQC guidance on registration: Flu and Covid-19 vaccination arrangements was updated on 3 September 2021. The guidance states that providers may deliver flu, and potential coronavirus (Covid-19) vaccinations, in a different way to their usual winter vaccination delivery model. There is an expectation that providers will structure their vaccination service to meet high demand and […]

Guy’s and St Thomas’ Armed Forces Veterans Network have produced these top tips for GPs. Download here  

Use our poster in your waiting rooms to remind patients of the importance of wearing a mask whilst in a healthcare setting. Download our posters

Londonwide LMCs’ Patient Engagement Project aims to demonstrate and promote patient engagement as integral to high quality, sustainable general practice, supporting London GP practice teams in working collaboratively with their patients to help meet the current challenges facing general practice in the capital. The project was launched in July 2016 with a focus on supporting […]

Practices will be aware that there is a contractual obligation to complete appointment mapping by the end of July. To ensure that the data is accurate this will take some time and planning. We have updated our summary of the national guidance with some tips to improve your data accuracy. You can access the summary […]

Download printable notices from the BMA for your practice to notify patients how you use their data by clicking here.    

Most of this guidance is applicable to practices in NHS Property Services (NHSPS) and Community Health Partnerships premises. Some is applicable to all tenants, such as the rent review process.