Guidance and resources

Learn how to safely manage workload for the benefit of patients, yourself and your practice team, while working within the requirements of your contract.

Your quick reference guide to useful resources to help manage your workload and avoid unsafe situations for both practitioners and patients.

This supports practices in developing risk mitigation measures, responding to incidents and taking the appropriate steps following an incident.

It is essential that practices keep their CQC registrations correct and up to date, it is a legal requirement to be properly registered with the CQC.

Our single point of online access to match GPs with the most appropriate form of professional support you need for a range of challenges.

Practices who have signed up to GPAS need to complete a few simple steps once a week to contribute vital data for showing the pressures on general practice.

PMS practices may wish to consider reverting to GMS, following changes in the mid-2010s to level down overall PMS contract funding to be equivalent to GMS.

This guidance looks at what current case law means for practices deciding whether to enter a contract as an NHS body or a non-NHS one.

This template letter is designed to explain to patients the potential risks from records access around coercion, health anxieties and data protection.

All practices should have an appropriately worded phone system message to inform patients that incoming and outgoing calls are routinely recorded.

Practices served remedial or breach notices will need to take steps to remedy the issues outlined, with sanctions up to Contract termination if they do not.

On the 75th anniversary of the creation of NHS general practice, we celebrate its achievements and progress.