Guidance and resources

Your quick reference guide to useful resources to help manage your workload and avoid unsafe situations for both practitioners and patients.

This supports practices in developing risk mitigation measures, responding to incidents and taking the appropriate steps following an incident.

Dealing with a complainant can be challenging enough, but it can become even more so when the complainant becomes vexatious.

This guidance looks at what current case law means for practices deciding whether to enter a contract as an NHS body or a non-NHS one.

This template letter is designed to explain to patients the potential risks from records access around coercion, health anxieties and data protection.

All practices should have an appropriately worded phone system message to inform patients that incoming and outgoing calls are routinely recorded.

Practices served remedial or breach notices will need to take steps to remedy the issues outlined, with sanctions up to Contract termination if they do not.

On the 75th anniversary of the creation of NHS general practice, we celebrate its achievements and progress.

NHS England (London) investigate performers list concerns, this guidance explains that process. Londonwide LMCs can support GPs subject to such investigations.

Dr Elliot Singer explains the recent Contract changes around patient access and how to minimise the disruption these cause to normal provision of appointments.

A cornerstone of being a good GP is looking after your own personal health and wellbeing, but it is also important to be alive to the health and wellbeing of colleagues.

This report sets out the challenges, and identifies a series of key lines of enquiry to consider if we are to retain general practice's highly trained and skilled workforce.