Guidance and resources

Learn how to safely manage workload for the benefit of patients, yourself and your practice team, while working within the requirements of your contract.

Your quick reference guide to useful resources to help manage your workload and avoid unsafe situations for both practitioners and patients.

This supports practices in developing risk mitigation measures, responding to incidents and taking the appropriate steps following an incident.

This draft text helps to push back against referrals returned under advice and guidance or rejected as out of area.

There is no requirement for them to fill out time consuming and widely varying trust referral proformas, this template supports GPs in pushing back against this.

This guidance relates specifically to the civil unrest taking place in August 2024 and will be kept under review.

For use when a practice has not received details of an outpatient appointment or a discharge summary within the required time frames.

Advice on how to navigate some of the more sensitive aspects of social media and instant messaging.

Covering the purpose of writing reflections, when to do them, how they might be written and requirements around disclosure.

Your quick reference guide to useful resources to help manage your workload and avoid unsafe situations for both practitioners and patients.

This supports practices in developing risk mitigation measures, responding to incidents and taking the appropriate steps following an incident.

Dealing with a complainant can be challenging enough, but it can become even more so when the complainant becomes vexatious.