Guidance and resources

Your quick reference guide to useful resources to help manage your workload and avoid unsafe situations for both practitioners and patients.

This supports practices in developing risk mitigation measures, responding to incidents and taking the appropriate steps following an incident.

Dealing with a complainant can be challenging enough, but it can become even more so when the complainant becomes vexatious.

Shared care guidelines are frequently used in the NHS to transfer work and the care of patients from secondary/tertiary care to primary care.

The GMC's Good Medical Practice guidance was updated on 30 January 2024, replacing the previous version on this date.

Some simple steps to consider to get the most out of your practice’s online presence and reduce phone and in-person queries.

Practices are required to have their doors open during core hours or have a form of alternative access in place if they are not allowing patients into their premises.

We have developed three short animations, endorsed by a local Healthwatch group, to answer common questions from patients.

It is essential that practices keep their CQC registrations correct and up to date, it is a legal requirement to be properly registered with the CQC.

Our single point of online access to match GPs with the most appropriate form of professional support you need for a range of challenges.

Practices who have signed up to GPAS need to complete a few simple steps once a week to contribute vital data for showing the pressures on general practice.

PMS practices may wish to consider reverting to GMS, following changes in the mid-2010s to level down overall PMS contract funding to be equivalent to GMS.