Guidance and resources

Learn how to safely manage workload for the benefit of patients, yourself and your practice team, while working within the requirements of your contract.

Your quick reference guide to useful resources to help manage your workload and avoid unsafe situations for both practitioners and patients.

This supports practices in developing risk mitigation measures, responding to incidents and taking the appropriate steps following an incident.

The Patient Engagement Project hosted a roundtable event in winter 2016 to which third sector patient organisations were invited to hear about and debate the key themes identified by the project. Roundtable participants agreed on common characteristics of effective Patient Participation Groups (PPGs), which included an open and honest culture of partnership working between practices […]

Since April 2015 it has been a contractual requirement for all practices to develop and maintain a Patient Participation Group (PPG) for the practice to obtain feedback from the practice population on services delivered by the contractor. Practices should make reasonable efforts for the PPG to be representative of the practice patient population and should […]

The Patient Engagement Project resource and signposting list includes links to free, practical “how to” information and toolkits on developing and sustaining PPGs, including virtual PPGs.

Londonwide LMCs’ Patient Engagement Project was built on the principle that patient engagement is integral to high quality, sustainable general practice. The project has developed tools and resources for London GP practice teams to use for work collaboratively with their patients principally starting with their PPG. Many of us have abandoned our contact with PPGs […]

More practices are choosing to merge as a way of meeting the workforce and financial challenges GPs face. We have produced new guide to practices through this process.

This guidance will help to explain why the GP is not the correct place to get support with DWP appeals.

GPs receive frequent requests for medical letters and reports in support of housing applications, which are not contractual activity.

This guidance applies whether you are appointing GPs as partners, or in a salaried, sessional or locum capacity. Even if you have employed a GP through a locum agency, it is your responsibility to ensure that the agency has carried out all the necessary checks and has provided you with the relevant evidence the GP […]

APMS is one of the four routes available for primary care organisations (PCOs) to make provision for primary medical services to patients. Its introduction has broadened the range of potential providers from whom PCOs can commission services. PCOs may commission APMS to provide essential services, additional services, including where GMS/PMS practices opt-out, enhanced services and out-of-hours […]