Guidance and resources

Your quick reference guide to useful resources to help manage your workload and avoid unsafe situations for both practitioners and patients.

This supports practices in developing risk mitigation measures, responding to incidents and taking the appropriate steps following an incident.

Dealing with a complainant can be challenging enough, but it can become even more so when the complainant becomes vexatious.

Download the LMC presentation on the fit person interview here. Helpful documents and links The Care Quality Commission (Registration) Regulations 2009 Guide to the application process for new registered managers HSCA 2008 (Regulated Activities) Regulations 2014, Regulation 4 The Health and Social Care Act 2008 The Health and Social Care Act 2008 (regulated Activities) Regulations […]

This template letter explains that a GP note is not required to administer over-the-counter medications to children in a school setting.

The NHS Standard Contract instructs hospitals to rebook patients who miss appointments rather than automatically discharge them to their GP.

This template response can be sent to an employer who is asking the patient to get a note to explain there is no legal basis for their request.

This letter covers absences of fewer than 7 days, long-term illness, recurrent short-term illness and missed exams/impaired performance.

The BMA has provided new guidance to GPs regarding requests from the Police to access patient medical records. The letter initially describes the circumstances in which the Police can request voluntary disclosure of a patient’s records, under Section 29 of the Data Protection Act. However, GPs should not disclose such information unless the patient has […]

The Patient Engagement Project hosted a roundtable event in winter 2016 to which third sector patient organisations were invited to hear about and debate the key themes identified by the project. Roundtable participants agreed on common characteristics of effective Patient Participation Groups (PPGs), which included an open and honest culture of partnership working between practices […]

Since April 2015 it has been a contractual requirement for all practices to develop and maintain a Patient Participation Group (PPG) for the practice to obtain feedback from the practice population on services delivered by the contractor. Practices should make reasonable efforts for the PPG to be representative of the practice patient population and should […]

The Patient Engagement Project resource and signposting list includes links to free, practical “how to” information and toolkits on developing and sustaining PPGs, including virtual PPGs.