Guidance and resources

Learn how to safely manage workload for the benefit of patients, yourself and your practice team, while working within the requirements of your contract.

Your quick reference guide to useful resources to help manage your workload and avoid unsafe situations for both practitioners and patients.

This supports practices in developing risk mitigation measures, responding to incidents and taking the appropriate steps following an incident.

Use our poster in your waiting rooms to remind patients of the importance of wearing a mask whilst in a healthcare setting. Download our posters

Note: we have more up-to-date patient engagement resources on this page. Londonwide LMCs’ Patient Engagement Project aims to demonstrate and promote patient engagement as integral to high quality, sustainable general practice, supporting London GP practice teams in working collaboratively with their patients to help meet the current challenges facing general practice in the capital. The […]

Practices will be aware that there is a contractual obligation to complete appointment mapping by the end of July. To ensure that the data is accurate this will take some time and planning. We have updated our summary of the national guidance with some tips to improve your data accuracy. You can access the summary […]

Download printable notices from the BMA for your practice to notify patients how you use their data by clicking here.    

Most of this guidance is applicable to practices in NHS Property Services (NHSPS) and Community Health Partnerships premises. Some is applicable to all tenants, such as the rent review process.

GP payments and queries (correct at 12 March 2021) Primary Care Support England (PCSE) has been working hard to make claiming payments a more streamlined service for general practice.  The existing PCSE Online service is being expanded ‘making it easier to submit, track and view payments’, and will also allow ‘easy multiple submissions for payment […]

Letter templates, guidance, case studies and other practical resources from the BMA's campaign to help you manage your daily work.

The GPC’s guidance on Patient Group Directions (PGD) and Patient Specific Directions (PSD) in general practice was last updated in 2015. There have been no changes to the legislation relating to PGDs during the Covid-19 pandemic. The CQC guidance is helpful too as it references PCNs. Click here to see the BMA’s current guidance.  

This guidance covers how a removal in these circumstances can be undertaken safely, fairly and in accordance with the relevant regulations.