Correspondence management and workflow optimisation

  • LEAD event

This training focusses on how new technologies and consultation types will continue to impact on traditional work patterns.

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Target audience:GPs, PMs, Senior GPNs, GP admin managers
Time:12:00pm-4:30pm
Delivery mode:Online
Cost:
  • £50 per person (inclusive of VAT) for attendees from Londonwide practices
  • £120 per delegate (inclusive of VAT) for attendees from practices from other areas
Overview:This module will give delegates the opportunity to reflect on the changes of the last year and understand how new technologies and consultation types will continue to impact on traditional work patterns. It will help focus on and enhance current skills and increase delegates confidence to deliver care through document management as part of their role in the new environment.
Learning outcomes:
  • Correspondence management (CM) also provides a mechanism and route map to develop the skills and career paths of non- clinical staff. Practice staff will move away from a passive role and have a more direct impact on patient health outcomes. The skills and abilities needed to undertake CM are valuable in other new non-traditional roles such as Active Signposting, HCA and Care Navigation.
  • With relevant IT shared care agreements in place, a team of CM trained staff can support a number of practices from one ‘hub’ or host site. It can enable a consistent approach to data management across a given locality or CCG area. This will assist in the delivery of area wide health care outcomes. CM also has the potential for streamlining services by managing resources across multiple practices.