Target audience: | GP, Practice Manager, GPN, Health Care Support Worker, other healthcare professionals and staff who may receive a complaint directly. |
Time: | Start: 10:00 End: 12:30 (allow 10 minutes before the start of the session for registration and AV equipment check) |
Delivery mode: | MS Teams |
Cost: |
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Overview: | Effective processes in managing complaints for General practices. The course will provide an overview of the NHS complaints regulations and CQC requirements. |
Aims: | This two and half hour course will examine the following areas:
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Learning outcomes | Delegates will leave with a greater understanding of the NHS complaints management process and how it can be applied consistently and effectively in primary care. |
Format: | Presentation, scenarios, interactive. |
Presenter: | Alan Frame, Risk Adviser, MDDUS |
Complaint handling
- LEAD event
Effective processes in managing complaints for general practices. The course will provide an overview of the NHS complaints regulations and CQC requirements.